Terms of Service
Last updated: July 8, 2026
These Terms of Service explain the rules for using the LuxAvenor platform. They're written for care home administrators and staff who use LuxAvenor to monitor resident wellbeing and coordinate care.
1. Acceptance of These Terms
These Terms of Service ("Terms") govern access to and use of the LuxAvenor platform, including its web dashboard, mobile-friendly nurse views, sensors, and related services (together, the "Service"), provided by LuxAvenor ("LuxAvenor", "we", "us"). By creating an account, installing a LuxAvenor sensor, or otherwise using the Service, the care home or organization on whose behalf you act (the "Customer") and its authorized users agree to be bound by these Terms. If you do not agree, do not use the Service.
2. Who Can Use the Service
The Service is intended for use by care homes, healthcare facilities, and their authorized staff — administrators, facility managers, and nursing staff — acting within the scope of their employment or engagement. Accounts are provisioned by an administrator on the Customer's behalf; individual users may not self-register. Each user is responsible for maintaining the confidentiality of their credentials and for all activity under their account.
3. The Service
LuxAvenor provides sensor-based monitoring of care home rooms — tracking movement, breathing, and heart-rate signal data only, never video or images — paired with a staff platform for alerting, task coordination, and AI-assisted report drafting. We may update, add to, or modify features of the Service over time. We aim for high availability but do not guarantee the Service will be uninterrupted or error-free, and scheduled maintenance or factors outside our control (including third-party infrastructure or network connectivity at a care home) may affect availability.
4. Acceptable Use
The Service must be used only for lawful purposes related to resident care and facility operations. Customers and users agree not to: misuse sensors or attempt to reverse-engineer, disassemble, or interfere with the Service or its underlying infrastructure; attempt to access data belonging to other Customers; use the Service in a way that could endanger resident safety or care quality; or circumvent access controls or role-based permissions. LuxAvenor may suspend accounts that violate this section.
5. Resident & Facility Data
As between LuxAvenor and the Customer, the Customer owns all resident, staff, and facility data entered into or generated by the Service ("Customer Data"). LuxAvenor acts as a data processor on the Customer's behalf and processes Customer Data solely to provide, maintain, and improve the Service, as further described in our Privacy Policy. The Customer is responsible for ensuring it has the appropriate legal basis and, where required, resident or representative consent, to have Customer Data processed through the Service.
6. Subscription & Payment
Access to the Service is provided on a subscription basis under the commercial terms agreed with each Customer (e.g., in an order form or separate agreement). Fees are billed in advance on the agreed cycle and are non-refundable except as required by law or expressly agreed in writing. Late or failed payment may result in restricted access to the Service after reasonable notice.
7. Intellectual Property
LuxAvenor and its licensors retain all right, title, and interest in and to the Service, including its software, sensors, designs, and documentation. These Terms grant the Customer a limited, non-exclusive, non-transferable right to use the Service during the subscription term for its internal care operations. No other rights are granted by implication or otherwise.
8. Limitation of Liability
The Service is a tool to support — not replace — clinical judgment and in-person care. To the fullest extent permitted by law, LuxAvenor's aggregate liability arising out of or relating to these Terms or the Service is limited to the fees paid by the Customer in the twelve (12) months preceding the claim, and LuxAvenor is not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited under applicable law.
9. Termination
Either party may terminate the subscription in accordance with the commercial terms agreed with the Customer. LuxAvenor may suspend or terminate access immediately if a Customer materially breaches these Terms, including the Acceptable Use provisions above, or if required to do so by law. On termination, Customer Data will be handled as described in our Privacy Policy and any applicable data processing agreement.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes to the Service or for legal or operational reasons. We will post the updated Terms here with a new "Last updated" date, and, for material changes, will make reasonable efforts to notify facility administrators in advance. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws applicable at LuxAvenor's place of business, without regard to conflict-of-law principles, unless a separate signed agreement with the Customer specifies otherwise.
12. Contact
Questions about these Terms can be sent to info@luxavenor.com.